Privacy policy
Effective date: 2023-09-21
Last update: 2025-07-19
This Privacy Policy explains the policies of Neo Carbon Inc. regarding the collection and use of information collected when you access https://neocarbone.ca(the "Service"). It describes your privacy rights and how you are protected by applicable laws.
By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. Please do not use the Service if you do not agree with this policy.
Neo Carbone inc. reserves the right to modify this Privacy Policy at any time. The most recent version will always be available at https://neocarbone.ca.
Collection and use of your personal information
Information we collect
When you use our Service, you may be asked to provide personal information to contact or identify you. We may collect the following data:
- Usage data
- Name
- Cell phone number
- Social media profile (if applicable)
Usage data may include :
- IP address
- Web page requests
- Source pages
- Browser used
- Access date and time
How we collect information
We collect information when :
- You fill in a registration form or provide personal information via the Service.
- You interact with our Service.
Your information is kept for up to 1800 days after termination of your account, or longer if required by law.
Use of your information
Néo Carbone inc. uses your information only for :
- Provide, operate and improve the Service.
- Contact you about service, important updates or security.
- Respond to your requests and provide customer support.
Aggregated and anonymized data may be used for statistical purposes or to improve the Service, without the possibility of identifying individuals.
No personal data is sold or shared with partners, affiliates or third parties for commercial or advertising purposes.
Sharing your information
Néo Carbone inc. will share your information, if necessary, in the following situations:
- With your consent. Néo Carbone inc. will share your information for any purpose with your explicit consent.
Sharing with third parties
We do not share your personal information with business partners, affiliates or for marketing purposes.
Your personal information may only be shared in the following cases:
- With essential service providers (e.g. payment processors, emailing tools, hosting providers) and solely to provide or operate the Service. These service providers are contractually bound to protect the confidentiality of your data and to use it only for the purposes of the Service.
- To comply with the law (request from an authority, legal proceedings).
- To protect our rights or investigate fraud or threats to our Service.
Under no circumstances will your data be shared with third parties for advertising or commercial prospecting purposes.
Cookies
We use cookies to ensure the proper functioning of the Service:
- Cookies strictly necessary for login and user account management.
- Performance cookies for statistical analysis of site usage (never to identify you personally).
- Functionality cookies to remember your preferences.
You can manage your cookie preferences at any time.
Security
We use security measures to protect your information from unauthorized access, loss, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and you use the Service at your own risk.
We are not responsible for the privacy practices of third-party sites accessible through our Service.
Contact us
If you have any questions, please contact us:
Neo Carbone inc.
226-8032 Avenue des Églises, Lévis (QC), Canada, G6X 1X7
E-mail: info@neocarbone.ca
Website: https: //neocarbone.ca
Telephone: 418-506-0789
